.svg){kind=small}
Latest articles
No items found.
Follow Us
A major New Zealand finance company engaged Serpenti Investigations NZ to support the recovery of a vehicle associated with a client who had defaulted on their loan obligations.
Upon initial field operations, the situation revealed unexpected complexities involving a third party who had unknowingly acquired the vehicle without knowledge of the outstanding finance obligations.
The case required sensitive handling to protect both the finance company’s interests and the rights of the uninformed new owner.
Secure the repossession of the financed vehicle, manage the situation respectfully with the involved third party, and facilitate an equitable resolution between the finance company and the new possessor of the vehicle.
"Serpenti Investigations demonstrated exceptional professionalism during a delicate recovery situation.
Their balanced approach ensured our asset was protected without reputational damage and helped deliver a fair outcome for all parties involved."
— Risk Manager, Finance Company
The vehicle was lawfully repossessed without conflict, protecting the finance company's legal rights and financial position.
The third-party individual, unaware of the initial loan default, was treated respectfully and supported in retaining the vehicle by entering into an agreed payment arrangement with the finance company.
The situation was resolved amicably, preserving the reputations of both the finance company and Serpenti Investigations.
2 Days from Instruction
