The case background

A distressed private client approached Serpenti Investigations NZ after her beloved dog, "Potato," was stolen from outside her property.

Although the incident was captured on CCTV footage, the vehicle’s registration plate was not clearly identifiable, limiting immediate police action.

The client, seeking a swift and discreet resolution without escalating the situation further, engaged Serpenti Investigations for expert assistance.

Our Objective

Identify the individuals responsible for the theft, safely recover the stolen dog, and facilitate its return to the rightful owner without requiring direct police intervention during the retrieval phase.

"I am forever grateful to Serpenti Investigations for treating my case with urgency, professionalism, and compassion.
I have my family member, back where she belongs — safe and loved."
— Private Client, Auckland
Our Approach to the case
  • Owner Tracing and Property Search:
    Once identified, inquiries and a door knock were conducted at the associated address, where it was discovered, the occupants had relocated northward.
  • Active Intelligence Gathering:
    Continued investigative efforts and discreet fieldwork uncovered leads. Concurrently, the individuals involved contacted the dog’s owner directly, expressing reluctance for police involvement.
  • Negotiated Recovery Operation:
    Serpenti Investigations liaised directly with the individuals, organizing a controlled handover of "Potato" in a monitored public area under surveillance.
  • Operational Safety Measures:
    Undercover team members were strategically positioned to ensure the safety of all parties and the integrity of the operation.
  • Successful Recovery:
    Dog was safely returned to her owner during the scheduled meet-up.
Our Results

The stolen dog was successfully recovered within 48 hours of Serpenti Investigations' involvement. The New Zealand Police later initiated prosecution independently for theft of an animal based on their own inquiries. Serpenti Investigations, prioritizing client confidentiality, did not participate publicly in the prosecution process.

The case was subsequently publicised across major newspaper outlets and social media platforms, raising awareness about pet theft issues.

Timeframe

48 hrs

Facing a similar situation?

Every case is different, but the challenges can feel the same. If this sounds familiar, talk to us today — we’re here to help.