Investigating Serial House Fires & Arson

The case background

An insurance provider engaged Serpenti Investigations NZ to investigate a suspicious house fire claim deemed a total loss. Compounding concerns were the facts that:

This was the second house fire involving the same family within a short timeframe.
Historical claim patterns had raised red flags within the insurance company’s risk assessment team.

Given the gravity and sensitivity of the situation, a full-scale, discreet investigation was commissioned.

Our Objective

Conduct a thorough investigation to determine the legitimacy of the house fire claim, establish if any criminal activity (including arson) was involved, and support appropriate outcomes for both the client and affected family.

"Serpenti Investigations navigated an extremely complex, high-risk, and emotionally volatile situation with exceptional skill and compassion.
Their work not only protected our interests but ultimately protected a vulnerable family and their community."
— Claims Manager, National Insurance Provider

Our Approach to the case

Comprehensive Interviews and Witness Inquiries:
‍Interviewed the insured, neighbours, witnesses, and community members to gather diverse perspectives.
Historical Claim Analysis:
Reviewed previous claim files associated with the insured party, identifying potential patterns and inconsistencies.
Detailed Schedule of Loss Examination:
Collaborated intensively with the insured party to validate and cross-reference the submitted statement of loss items.
Evidence Development:
Conducted environmental reviews and forensic interviews to assess fire causation indicators.
Emotional Management:
Navigated the family’s emotional vulnerability with discretion and professionalism throughout the investigation.

Our Results

Arson Confirmed: The investigation conclusively determined that the fire was deliberately set by a known family member.

Criminal Proceedings: The individual responsible, due to their minor age, was arrested by the New Zealand Police and placed under protective care rather than traditional criminal incarceration.

Insurance Integrity Maintained: The insurance provider was able to manage the claim responsibly, with the full evidentiary support provided by Serpenti Investigations.

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Timeframe

Investigation conducted over 4 months

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Investigating Serial House Fires – Uncovering Arson within Family

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