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A major insurance provider contacted Serpenti Investigations NZ to investigate a surge in vehicle damage claims that appeared suspicious.
The claims involved repeated patterns of similar vehicle damage and the same panel beater being used. The client needed to confirm whether coordinated fraud was occurring.
Verify the legitimacy of multiple car damage claims and uncover any fraudulent activity involving policyholders and third parties.
“Serpenti Investigations provided exceptional support, delivering critical evidence that protected our company from substantial losses.
Their expertise was evident from start to finish.”
– Claims Manager, National Insurance Firm
The investigation revealed a coordinated fraud scheme where claimants intentionally damaged vehicles and colluded with a local repair shop to inflate repair costs.
Evidence gathered led to the denial of fraudulent claims worth over $250,000 and legal action against the offenders.
3 Months
